Yesterday, on the way to my girlfriend's house, I grabbed dinner from Wendy's. Before I left the drive-through window, they gave me a coupon for a dollar off. "You can use that tomorrow. That's when the coupon period starts," advised the woman who gave it to me.

Today, since I was in the area, I went back to that same Wendy's.

I gave my order to the drive through mic, and at the end mentioned I had a one dollar coupon.

"You can use that the next time you come," said the cashier.

Hm. That didn't make sense. Did I misunderstand? Perhaps the scratchy electronic speaker caused me to mis-hear the statement?

I must have paused too long. "Did you understand me?" asked the cashier.

"No," I replied. You make no sense to me, I thought.

"You can use that coupon the next time you come here," she restated.

I looked down at the details at the coupon. But did they really matter? She had no idea which coupon I might be holding, and still she clearly was refusing to allow it for this order.

"Why can't I use this coupon today?" I asked.

"I don't know why." she replied.

I didn't want to hold up the drive through line so I moved forward. I saw what appeared to be a manager-type and supervisor-type also in her little cashier window area, neither of them really doing anything in particular. But it seemed a perfect opportunity for me to ask about the coupon again when I reached the drive-through window, this time in person, with the higher-ups there to clarify their coupon rules.

"So...why can't I use this coupon?" I held it up so they all could see.

She took it, saying "I don't know" and turning to her bosses. "Why can't he use this?"

"He can use it," stated the white-shirted manager.

"Oh, okay." She turned to me. "Sorry about that," she apologized.

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